Richmond warranties are identical to Rheem and Ruud tier-for-tier — same manufacturing, handled by Rheem corporate support.
| Product | Tank / Heat Exchanger | Parts | Labor |
|---|---|---|---|
| Essential | 6 years | 6 years | 1 year |
| Encore | 9 years | 9 years | 1 year |
| Premium | 12 years | 12 years | 1 year |
| Power Vent (Encore) | 9 years | 9 years | 1 year |
| Encore Hybrid Heat Pump | 10 years | 10 years | 1 year |
| Encore Tankless | 12 years heat exchanger | 5 years | 1 year |
| Commercial application | 3 years | 3 years | 1 year |
Warranty lookup
- Online: richmondwaterheaters.com
- Phone: 1-800-621-5622 — same Rheem corporate support team
- Menards: in-store parts counter can help with warranty lookup
Registration
Register within 30 days via richmondwaterheaters.com. Without registration, warranty defaults to manufacture date — losing up to 6-12 months coverage.
What voids the warranty
- No anode rod replacement in hard water
- Non-licensed installer in jurisdictions requiring permits
- Improper venting on Power Vent / Direct Vent / Tankless
- Skipped descaling on Encore Tankless
- Wrong fuel without conversion kit
Richmond vs Rheem warranty
Identical tier-for-tier. Richmond Essential = Rheem Performance = 6 years. Richmond Encore = Rheem Performance Plus = 9 years. Richmond Premium = Rheem Performance Platinum = 12 years. Encore Hybrid = ProTerra = 10 years.
Bottom line
Register inside 30 days. Same warranty as Rheem/Ruud equivalents. Encore Hybrid 10-year is competitive with AO Smith Voltex. Premium 12-year matches the longest residential tank warranty.