Richmond customer service: 1-800-621-5622. Hours: Monday-Friday, 7 AM - 7 PM Central. Same Rheem corporate support team handles Richmond, Rheem, and Ruud inquiries.
What to have ready
- Model number from data plate
- Serial number
- LED flash code (gas) or numeric code (tankless) or alphanumeric (Hybrid)
- Install date
- Whether purchased at Menards (Menards-specific support routing available)
What Richmond support can do
- Walk through error code diagnostics
- Confirm warranty by serial
- Dispatch parts to Richmond-authorized installer or Menards parts counter
- Locate authorized installer
- Email manuals
Menards-specific support
For Richmond purchased at Menards, the in-store parts counter can handle some warranty questions and routine parts orders. Complex issues route to Rheem corporate.
Bottom line
Same Rheem corporate support quality as Rheem and Ruud customers receive. Have model and serial ready.