Bradford White customer service handles warranty lookup, claim authorization, parts ordering, and technical questions. Because BW is plumber-channel only, much warranty work is also handled by the installing plumber via their distributor relationship — often faster than the homeowner-direct path.
Bradford White contact info
- Phone: 1-800-334-3393 (residential water heater customer service)
- Hours: Monday–Friday business hours ET
- Online: bradfordwhite.com → Warranty & Service
What they handle
- Warranty lookup and claim authorization
- Parts dispatch through distributor network
- Product-specific troubleshooting
- ICON System diagnostic code interpretation
- Tank-shell failure replacement coordination through dealers
What they don't handle
- Labor reimbursement (parts only)
- Plumber referrals beyond the dealer locator
- Water-quality-related failures
Through your plumber is often faster
If a Bradford White-network plumber installed your unit, contacting them first often resolves warranty issues 1-2 days faster than calling Bradford White directly. The plumber has direct distributor access and can pull parts the same day in many regions.
Bottom line
1-800-334-3393 weekday business hours. For dealer locator see our dealers hub. For warranty terms see warranty page.